Shipment & Delivery policy

Shipment & Delivery Policy :

Thank you for choosing NANISA CLOTHING. We strive to provide a seamless and curated shopping experience, from the moment you browse our collection to the delivery of your order. This Shipment & Delivery Policy details our shipping methods, timelines, costs, and terms to ensure transparency and clear communication.

Processing & Fulfillment Timelines :

  • All orders placed on our website are processed within standard operational windows.
  • Standard Fulfillment: Orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • High Volume Waves: During peak seasonal events, festive sales, or collection launches, processing times may extend slightly up to 5 business days. You will receive a notification email if there is a significant delay in the shipment of your order.

Shipping Rates & Delivery Estimates :

  • Shipping charges and estimated delivery timelines are calculated based on your location and the selected transit tier. We proudly fulfill domestic shipments across India as well as select international regions.
  • Domestic (Within India): 3 – 7 Business Days | Free Shipping on orders above ₹999 (Standard ₹99 flat rate below ₹999).
  • International Shipping: 10 – 15 Business Days | Calculated dynamically at checkout based on weight & destination.

Shipment Tracking & Confirmation :

  • Transparency is key to a secure delivery experience. Once your order is packed and dispatched from our fulfillment facility, you will automatically receive a Shipment Confirmation Email containing your unique tracking number and an active link to track your package in real-time.
  • Please allow up to 24 hours for the tracking information to update on the carrier's portal after receiving the tracking link.

Customs, Duties, and Import Taxes :

  • For international shipments crossing sovereign borders, please note that NANISA CLOTHING is not responsible for any customs clearance fees, import duties, tariffs, or local taxes applied to your package upon entry into the destination country.
  • All additional compliance metrics, administrative fees, or customs taxes are the sole responsibility of the customer.

Damaged, Lost, or Missing Shipments :

  • If your package arrives visibly damaged, or if the tracking portal registers the item as delivered but it has not arrived, please save all packaging materials and damaged items before filing a claim. Take clear photos of the package exterior and internal components immediately upon arrival.
  • Contact our dedicated customer care team within 48 hours of delivery or missing status notification at nanisaclothing@gmail.com to initiate an investigation with our logistics partners.
  • Incorrect Address Policy: Please verify your shipping address thoroughly before completing checkout. NANISA CLOTHING cannot be held liable for packages delivered to an incorrectly provided address or returned to sender due to missing delivery variables. If a package must be re-shipped due to an error on the customer's part, original shipping costs will apply.[cite: 1]

NEED HELP?

For any queries or assistance, reach out to us:

📧 Email: nanisaclothing@gmail.com
📞 Phone: +91 9669 867 399
🕒 Support Hours: Monday to Saturday: 10:00 AM – 6:30 PM IST
📍 Address: Bhopal, MP, A - 107 om nagar near Rajharsh colony Kolar road huzur Bhopal, 462042 Bhopal MP, India.