Return Policy

Return & Exchange Policy :

• Return or Exchange Request to be made within 7 days of delivery.
• Exchange orders are placed upon pick up of your return. Limited stock may lead to unavailability of your chosen product; our team will contact you for an alternative in such cases.
• Return & Exchange is Free of cost (we'll take care of the shipping just for you).
• Refunds are only made in terms of a Store Credit.
• Store Credit will be shared once the order is picked up from the customer.
• Each order is eligible for a return only once. Orders placed using a Store Credit are not eligible for any returns.
• In case of any damaged/defective or missing products in your order kindly reach out to us within 48 hours of delivery. We will not be able to help you if this timeline is exceeded.
• In the event of damaged merchandise, share images and details through the provided line. Further steps for replacement, store credit, or full refund will be communicated.
• Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
• The company holds the authority to make the final decision in any case.
• Please note, products from our brand bought from other marketplaces like Nykaa, Myntra are not eligible for any return or exchange at our store or on the website.
• If your pincode is not serviceable for reverse pickup, you may self-ship the product to our warehouse. After the item passes QC, you will receive ₹100 as store credit to compensate for your shipping cost.

Return & Exchange Request Process :

• Visit our return portal link provided in your account or navigation menu to request a return or exchange.
• State the return reason and select the item to be returned along with images in case of any defects/damages.
• A return pickup will be initiated for orders within India.
• Ensure all tags and labels are intact, and the product is unworn.
• Return or Exchange requests for orders placed using a store credit will be rejected.

Store Credit :

• A store credit will be issued within 24 hours after the order is picked up. It will be provided via email.
• The store credit is valid for 365 Days.
• The credit will be for the total amount of the returned products.
• Shipping costs will not be credited back in any case.

Order Cancellations :

• In case there is an order cancellation, please do so before it is shipped.

International Orders :

• If you decide to return your order, you are responsible for shipping the product back and bearing the associated shipping and customs charges.
• We do not facilitate reverse pick-ups for International Orders.
• A store credit or refund will be issued for the value of the returned product only.
• Shipping charges are non-refundable under any circumstances.
• International Orders are not eligible for exchanges. The refund of shipping charges varies on a case-by-case basis, and ultimately, the company retains the authority to make the final decision.
• Alternatively, customers can request to return the product when someone is traveling from their country to India without incurring additional shipping costs.
• In the unlikely event that your merchandise arrives damaged, you can share images as proof with us at nanisaclothing@gmail.com. The issue will be recorded, and further steps will be communicated to you. A store credit of the same value or a full refund can be made in such cases.

Refunds :

• REFUNDS WILL TAKE 7-14 WORKING DAYS.
• Please Note: We only do money refunds in case of Wrong or Damaged products being delivered. In any other case, a refund is made only in terms of STORE CREDIT.
• Returns take approximately 12 to 14 working days to reach the company.
• Refunds will be credited to the original mode of payment only once the return reaches the warehouse and is thoroughly checked by our in-house team which takes 1-2 working days.
• Post that it takes 2-3 business days to process the refund internally.
• It will take the bank or portal also 2-3 business days to process/reflect the refund.
• The company holds the authority to make the final decision in any case.

NEED HELP?

For any queries or assistance, reach out to us:

📧 Email: nanisaclothing@gmail.com
📞 Phone: +91 9669 867 399
🕒 Support Hours: Monday to Saturday: 10:00 AM – 6:30 PM IST