FAQ
Have a question? Quick answers to our most common queries are detailed below.
General Questions :
Q: Are your Kurtis and clothing items handcrafted?
A: Yes, our collections feature handcrafted elements. Minor variations in print, weave, or color alignment are natural structural realities of artisanal production and serve as authentic signs of craftsmanship.
Q: How do I choose my correct size?
A: We follow standard Indian sizing metrics. You can consult the size guide located directly on each product page. If your measurements fall between two sizes, we recommend choosing the larger size for a comfortable fit.
Orders & Shipping :
Q: How long will it take to process and fulfill my order?
A: Standard orders are processed within 1 to 3 business days. During high-volume periods, festive sales, or new collection launches, processing may take up to 5 business days.
Q: What are your delivery timelines?
A: For domestic orders within India, delivery typically takes 3 to 7 business days. International shipping destinations generally require 10 to 15 business days depending on customs and transit logistics.
Q: Can I track my shipment?
A: Yes. Once your package is dispatched, a confirmation email containing a tracking number and link will be sent to your registered email address automatically.
Q: Can I cancel my order?
A: Order cancellations are accepted seamlessly, provided the request is made before the items have been shipped out from our warehouse.
Returns & Exchanges :
Q: What is your return window?
A: Return or exchange requests must be initiated through our returns portal within 7 days of the delivery date.
Q: Do you offer monetary refunds?
A: Monetary refunds to the original payment mode are only provided in cases where a wrong or damaged item was delivered. For all other eligible returns, refunds are issued strictly via Store Credit.
Q: How long does it take to receive my store credit or refund?
A: Store credits are issued within 24 hours of a successful return pickup. Monetary refunds for damaged items take 7 to 14 working days to clear, following a physical inspection at our warehouse.
Q: What should I do if my product arrives damaged?
A: Please take clear photographs of the package and item immediately and notify us at nanisaclothing@gmail.com within 48 hours of delivery. We cannot offer compensation if this timeline is exceeded.
STILL NEED HELP?
If your question isn't answered here, please reach out to our support channels directly:
📧 Email: nanisaclothing@gmail.com
📞 Phone Support: +91 9669 867 399
🕒 Operational Hours: Monday to Saturday: 10:00 AM – 6:30 PM IST
📍 Corporate Office: Bhopal, MP, A - 107 om nagar near Rajharsh colony Kolar road huzur Bhopal, 462042 Bhopal MP, India.